Intake Counselor/Harbor Light/Chicago


Intake Counselor


To provide leadership using policies, procedures and available systems to support the Harbor Light Center in meeting the mission of The Salvation Army.


The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.


Evaluates clients for admission on the Harbor Light programs under established criteria of admission; presents cases with recommendations to the Review Board, operates under the supervision of the Intake Supervisor. Provides limited direct service via individual and group counseling.


  • Telephone calls and walk-in clients are screened for appropriateness for further evaluation based on admission policies, programs, and procedures; appointments are issued for evaluations; clients are evaluated and arrangements are made for medical screenings and psychiatric evaluations.
  • Cases are presented for admission to the Review Board, decisions made by the Review Board are implemented.
  • Clients who are at risk due to a physical or mental condition are admitted to the Transitional Living Unit (TLU) when approved by the Clinic Supervisor; IV drug users are admitted to TLU on a priority basis; clients who are in transition from one level of care to another are admitted to TLU.
  • Client records and other related papers are sent to other departments as required in a timely manner.
  • Clients from TLU to other Units are transferred when beds become available, clients are discharged from TLU when approved by the Review Board or due to relapses or violent behavior.
  • A good working relationship is maintained with referring agencies and V.A. hospitals, services, policies & procedures are explained in response to inquiries from the community or other social service agencies.
  • Clinic’s staff committees and staff meetings are attended.
  • Seminars, conferences and other meetings are attended when requested.
  • Records are kept and statistical and other required reports are prepared.
  • Clients are seen for individual and group counseling in OPC and IRU as assigned by supervisor.
  • Other duties are completed as assigned



Must possess a strong personal conviction for the mission of The Salvation Army.


Good verbal and written communication skills.

Have an attention to detail and able to complete assignments in a timely manner.


Competent in doing assessments and must have the ability to work cooperatively with administration, supervisors, clinical staff, support staff.


The position requires at least two years paid experience as a counselor in the addictions field.

Certified Addictions Counselor or Certified Assessment Counselor.


This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.


Under general supervision of the Intake Coordinator with some freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

Relates to support and clinical staff of all departments. Also relates to a wide range of contacts outside of the Harbor Light Center, including staff at substance abuse treatment programs, mental health facilities and veterans hospitals.


This individual will not commit Army resources that have not been allocated or approved.

This individual will not fail to keep the Intake Coordinator informed on all critical issues relating to his/her area of responsibility.

This individual will not fail to adhere to all Army policies and procedures in carrying out the responsibilities of this position.


This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. Must be able to walk up two flights of stairs and lift up to 25lbs. The work environment for this position includes an office environment with a low to high noise level. Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.


Exempt                   RFT

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