Food Pantry Assistant /DeKalb

POSITION TITLE:                 Food Pantry Assistant


The food pantry is managed in a manner that ensures it is an effective part of the Corps’ ministry. All responsibilities for planning, developing, implementing, maintaining, evaluating, and providing recognition for an effective volunteer program are accomplished so that volunteers are an integral part of the ongoing activities of the site.


  1. Administrative responsibilities for phone coverage, greeting visitors, meeting  coordination, scheduling, all food orders, mail processing and distribution.
  2. Prepare and track various business reports, e.g. time records, expense and procurement documents, and time records.
  3. Supervise all volunteers and their assigned activities. Inform and enforce volunteer policy.
  4. Responsible for creating the logs and worksheets needed to maintain records. Maintain spreadsheets and database information.
  5. Volunteers will report to the Food Pantry Coordinator or Assistant at each event for sign in and sign out. Maintain hours worked logged by individual and the overall total per event.
  6. Periodically evaluate and update all files that include data entries and phone calls.
  7. Coordinate with Corps Officers and Food Pantry Coordinator all details relevant to volunteer problems.
  8. Provide primary face-to-face contact with patrons. Maintain proper image and generate positive public relations.
  9. Provide other administrative support and duties as needed, including:
  • Prepare and distribute mail and UPS packages
  • Order pantry and office supplies. Notify Officer when supplies are needed.
  • Pick up or schedule pick ups for donations.

All other duties as assigned.


This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts, they act as a representative of the Army and its mission.


Under general supervision of the Corps Officer and Food Pantry Coordinator with some freedom to plan, schedule and carry out responsibilities within established policies and guidelines.


This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals. Included in this will be an evaluation of the level of service provided.


  • High School diploma or GED equivalent preferred.


  • Previous experience in a food pantry helpful.


  • Good communication and interpersonal skills.
  • Ability to speak with potential businesses and other donors in the community.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • Highly organized with keen attention to detail and accuracy.
  • Demonstrated ability to use initiative and be a self starter.
  • Supportive of the mission of The Salvation Army.


This individual will only commit Army resources that have been allocated or approved.

This individual will keep the Corps Officer and Food Pantry Coordinator informed on all critical issues relating to their area of responsibility.

This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.


This position is required to do light to moderate physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC and operate a food pantry. Must be able to lift up to 50lbs. The work environment for this position includes an office and pantry environment with a low to moderate noise level.


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